Our Policy

At châle, every piece is made with care and passes through many quality checks before it reaches you.

In our commitment to delivering an exceptional experience, all sales are final — we do not accept returns or exchanges once a purchase is completed.

We encourage you to review your selection carefully before placing your order. Our team is always available to assist with any questions prior to purchase.

Exception: If you receive an item with a manufacturing defect, please contact us within 48 hours of receiving your order with supporting photos, and we will solve it as soon as possible.

For any enquiries before purchasing, our team is always here to help 🌴